Telephone Contact:
Telephone calling is initiated immediately upon us receiving the file into our database. A tactful and professional approach is taken in all facets of the recovery process. CPM doesn't feel that a contact is just a "left message"; we would describe a contact as a phone conversation.
Payment Plans:
Payment in full is requested on initial collection call. A payment plan is only used when the patient is not able to make the payment in full. Payment plan criteria is agreed upon in the beginning with the client and CPM.
Credit Reporting:
CPM will report to Collection agencies upon your approval to do so. Criteria for credit bureau reporting is subject to client preference at no additional charge.
Payment Options:
CPM offers several payment methods:
- Check by phone
- Payment coupons
- Credit card/debit card by phone
-- Cash,/Check,
Insurance Billing:
CPM will bill patients insurance. If insurance becomes an issue for payment we will contact the insurance carrier to follow up with appeals, letters, corrections, medical records—whatever it takes until payment is made.
